The most important for us is our customer satisfaction
DELIVERY

 

The products are delivered through a courier service. Your order will be delivered within 1-3 working days from the moment in which we have confirmed the order or depending the courier service you select at the time of the purchase.

Once the order has left our warehouses, we will send an e-mail notifying you that your order has been accepted and is being delivered. Orders will be delivered to the delivery address that you provided on the form, so it is important that you pay special attention when completing the delivery address data.

 

We will not be held liable if the delivery address is incorrect or incomplete.


No changes can be made to the delivery address once the order has been made.



RETURNS POLICY

 

You have 5 calendar days, from the delivery, to return a product. Please contact info@kharlakaram.com and we will send you a return form you must complete and send with the product and complete packaging to us.

 

Customers can only return items by Fedex or DHL. The product must be returned in the same conditions in which you received them, together with their complete original packaging, tags and any accessory related to them. You are responsible for proving that the articles have been returned therefore for your security and peace of mind we recommend that items be sent using a recorded delivery system. If your return does not comply with the stipulated terms, you will not have the right to reimbursement and we will return the products to you, postage due.

If the recipient of the products is different from the person who made payment, the money will be reimbursed to the person who made the payment. Once we have verified that the products that you have returned to us meet all of the specifications in the Return Policy, we will send you an e-mail informing you that the return has been accepted. Regardless of the payment system used by you, the reimbursement will be made as soon as possible, always within 15 days of receipt of the returned product in our warehouses.


You will be responsible for the product return costs, and in no case will we accept returns delivered postage due. The delivery charges shall not be reimbursed for any reason.